Effective Date: October 18, 2025
Introduction
This Privacy Policy sets out how GAM Mechanic Solutions (referred to as “we”, “us”, or “our”) manages personal information. We are committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).
This policy applies to all personal information collected by us, including via our website gammechanicsolutions.com.au, telephone, and in-person interactions at our Cheltenham workshop.
What Personal Information We Collect
We only collect personal information that is reasonably necessary for us to provide our mechanical services. This information may include:
| Category | Examples |
| Contact Data | Full Name, Phone Number, Email Address, Residential/Billing Address. |
| Vehicle Data | Vehicle Identification Number (VIN), Make, Model, Year, Registration Number, Service History, and Odometer Readings. |
| Transaction Data | Payment details (used temporarily for processing, not stored), quotes, invoices, and payment history. |
| Website Data | IP Address, browser type, site usage data (collected via Cookies/Analytics, see Section 7). |
How We Collect and Hold Personal Information
We collect personal information directly from you when you:
- Book a service appointment online, by phone, or in person.
- Request a quote or estimate for repairs.
- Bring your vehicle to our Cheltenham workshop.
- Communicate with us via email or phone.
- Visit our website (via cookies and analytics).
All personal information is stored securely in digital records and password-protected systems. We take reasonable steps to protect your data from misuse, loss, and unauthorised access.
Why We Collect and Use Your Information
We collect, hold, and use your personal information for the following primary purposes:
- To provide our services: Specifically, to identify your vehicle, perform the requested repairs/services, and accurately record your service history.
- To communicate with you: To confirm bookings, update you on repair status, and answer your inquiries.
- Billing and Administration: To process payments, issue invoices, and manage our business records.
- Direct Marketing (Optional): To send service reminders or information about new services/specials, but only where you have consented and with a clear opt-out option (see Section 6).
- Legal Compliance: To comply with any legal obligations, such as Roadworthy Certificate requirements in Victoria.
Disclosure of Personal Information
We may disclose your personal information to third parties only when necessary to perform our services, including:
- Parts Suppliers: To order the correct parts for your specific vehicle (usually only VIN/Make/Model).
- Payment Processors: To securely process card transactions.
- Government/Regulatory Bodies: Where required by law (e.g., Vicroads for RWC).
We do not sell, trade, or rent your personal information to external parties for marketing purposes.
Marketing and Communications
We may use your personal information (such as your email address) to send you service reminders or special offers, which we believe may be of interest to you.
- You can opt-out of receiving these communications at any time by contacting us or by using the unsubscribe link provided in the communication.
Website Usage and Cookies
Our website uses cookies (small text files) to improve your experience. Cookies help us analyse website traffic, understand which pages are useful, and remember your language preference. You can choose to accept or decline cookies through your browser settings, though this may affect your experience of our site.
Accessing and Correcting Your Personal Information
You have a right under the APPs to request access to the personal information we hold about you and to request corrections if you believe the information is inaccurate, incomplete, or not current.
- Please submit a written request to the contact details below.
Contact Us
If you have any questions about this Privacy Policy, wish to request access to your data, or want to make a privacy complaint, please contact us:
Privacy Officer
GAM Mechanic Solutions
Address: 130 Keys Rd, Cheltenham VIC 3192
Email: contact@gammechanicsolutions.com.au
Phone: 0493 586 764
We will acknowledge your complaint within 14 days and aim to resolve it as quickly as possible.