Effective Date: October 18, 2025
These Terms and Conditions (the “Agreement”) govern the provision of all mechanical services and the use of the website gammechanicsolutiones.com.au by GAM Mechanic Solutions (“we”, “us”, “our”) and the customer (“you” or “the Owner”). By requesting services or using our website, you agree to be bound by these terms.
Part A: Website Terms of Use
1. Website Content and Access
1.1. Accuracy of Information: We endeavour to ensure that all information on the website is accurate. However, we do not warrant the accuracy, completeness, or suitability of the information for any particular purpose.
1.2. Intellectual Property: All content, logos, and materials on the website are owned by or licensed to us and are protected by copyright laws. You may not reproduce, modify, or use our content without written permission.
2. Liability for Website Use
2.1. We are not liable for any loss or damage (including financial loss or business interruption) that arises from your use of, or inability to use, our website.
2.2. You use the website entirely at your own risk.
Part B: Mechanical Service Terms
3. Quotes, Pricing, and Authorisation
3.1. Estimates vs. Quotes: Any price provided before the vehicle inspection is an estimate only. A formal, binding quote will be provided upon physical inspection of the vehicle and confirmation of the necessary work (“Service Authorisation”).
3.2. Variation in Price: If, during the course of the service, additional or unforeseen repairs are deemed necessary, we will stop work and seek your express verbal or written authorisation before proceeding with the additional work, which may incur extra cost.
3.3. Authorisation to Drive: You authorise us to drive and test the vehicle as reasonably necessary to perform the service, diagnose faults, and verify the quality of the repair work.
4. Payment
4.1. Payment Due: Payment for all services rendered and parts supplied is due in full upon completion of the work and before the vehicle is collected, unless otherwise agreed in writing.
4.2. Methods: We accept payment by [List Accepted Methods, e.g., Cash, Credit/Debit Card, EFTPOS]. We reserve the right to apply a surcharge for credit card payments.
4.3. Lien: In the event of non-payment, you grant us a Mechanic’s Lien over the vehicle, which means we may legally retain possession of your vehicle and charge storage fees until the outstanding balance is settled in full.
5. Collection and Abandonment
5.1. Collection: You agree to collect the vehicle promptly after being notified that the work is complete.
5.2. Storage Fees: If the vehicle is not collected within 3 days of notification, we reserve the right to charge a daily storage fee of $20.00 until the vehicle is collected and all fees are paid.
5.3. Uncollected Vehicles: Vehicles uncollected for an extended period may be treated as abandoned and disposed of in accordance with relevant Victorian laws to recover costs.
6. Warranty and Australian Consumer Law (ACL)
6.1. Consumer Guarantees: Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures, you are entitled to a replacement or refund, and compensation for any other reasonably foreseeable loss or damage. For minor failures, you are entitled to have the goods or services repaired or replaced.
6.2. Workmanship Warranty: In addition to your rights under the ACL, we provide a warranty against defective workmanship and parts supplied and installed by us for a period of [e.g., 12 months or 20,000 km, whichever occurs first], subject to manufacturer’s exclusions.
6.3. Exclusions: The warranty does not cover:
* Normal wear and tear, including tires, brake pads, and wiper blades.
* Damage caused by misuse, negligence, lack of maintenance (outside the service recommended), or racing.
* Repairs carried out by any party other than us following our service.
7. Limitation of Liability
7.1. Your Property: We are not responsible for any loss or damage to items left in your vehicle, and you should remove all valuables prior to service.
7.2. Extent of Liability: To the extent permitted by Australian law, our liability for any breach of contract or warranty (other than those under the ACL) is limited to the cost of supplying the services again or paying for the cost of having the services supplied by a third party.
8. General
8.1. Governing Law: This Agreement is governed by the laws of the State of Victoria and the Commonwealth of Australia.
8.2. Privacy: We handle your personal information in accordance with our Privacy Policy.